How can we help?
Get the support you need to build with Wixzel Voice. The documentation covers the API reference, error codes and carrier setup, and is the fastest route to most answers. For anything it does not cover, write to us and we will take it from there.
Most messages are answered within a working day. Requests about your data are answered within 30 days, and usually much sooner.
Need more than the default limits?
Every account starts at 5 concurrent calls, which is right for building and testing and too low for a busy line. Raising it is a deliberate change on our side rather than a switch you flip, because it depends on what the platform can serve — so tell us the shape of the load and we will tell you what we can commit to.
Support
Something in the API or the console is not behaving. Include the request id from the response and, for a call, its id or session id.
Sales and partnerships
Volume, a carrier integration, a use case the docs do not cover, or a question before you build.
Report abuse
A call you should not have received, or an agent misusing the Service. Include the number that called, the time, and what was said.
Privacy and legal
Data requests, the DPA, security disclosures, or anything about the terms. Write from the address on your account for anything that changes it.
The service status is what GET api.voice.wixzel.com/health says. Policies are under Legal.